Catering Policies & Frequently Asked Questions

What are your hours?

Catering orders can be picked up at Miles Farmers Market every day from 9:00 AM to 5:30 PM, Monday through Sunday.

Deliveries are available Monday through Saturday from 7:30 AM to 2:00 PM, subject to availability.

Our catering coordinators accept orders 7 days a week 9:00 AM to 4:00 PM. They are looking forward to connecting with you to discuss your catering needs. It is best to place your order over the phone or by email. If you would like to speak with a catering coordinator in person, please call or email to schedule an appointment.

We require a minimum of 48 hours’ lead time for catering orders.

What information will I need to provide?

To place an order, we will need the following information from you:
Your FIRST NAME and LAST NAME
Your CELL PHONE NUMBER and/or your EMAIL ADDRESS
The DATE for your requested order
The TIME you would like the DELIVERY or PICKUP
Please let us know if you would like your food to be
HOT & READY TO EAT or PACKED *COLD* with REHEATING INSTRUCTIONS
For deliveries we will require the FULL ADDRESS,
and the NAME and PHONE NUMBER for the ONSITE CONTACT
who will meet the delivery driver and receive the order.

*****CLICK HERE TO SUBMIT THE DETAILS OF YOUR CATERING ORDER*****

 

MENU ORDER DETAILS:

If you have questions about our menu items, or if you are unsure of how much food to order for your group, then our catering coordinator will talk you through the details and make recommendations for your success.

She will then prepare a quote that will include all of the above information, along with pricing, and send it to you via email or text message. You are welcome to request changes until you are ready to approve the order. When you’re ready to approve the order, you will be prompted to enter your credit card information for the required full payment in advance.

How do I pay for my order?

It is Miles Farmers Market policy to require a 100% deposit on a quote before confirming a catering order.

The catering coordinator will send you a quote for approval via email or text message. You can then make your payment by entering your credit card information through our secure online payment system. Alternatively, you can call the office to provide your credit card details over the phone.

What is the Processing Fee?

A 5% processing fee will be applied to all catering orders. This fee covers credit card processing and administrative costs and is non-refundable.

To avoid this fee, simply bring a printed copy of your quote or invoice to our store and pay in cash at the front desk.

When and where do you deliver?

  • There is a $100 minimum requirement for delivery, not including the delivery fee.
  • We offer delivery Monday- Saturday from 7:30am-2:00pm, subject to our availability.
  • Our delivery locations are within Lake, Cuyahoga, Geauga, Portage, and Summit counties. Delivery fees range from $15- $30.

What if need to make changes or cancel my order?

  • Our policy is to limit any changes to 3 days prior to your event, but we understand that sometimes unexpected things happen. We will try to accommodate last-minute increases whenever possible. Together, we’ll review which menu items we might be able to increase and recommend other items to supplement those that we can’t.
  • For orders Tuesday-Saturday, you may cancel your order up until 10am the day before your scheduled pickup/delivery. For Sunday and Monday orders, you may cancel your order up until 10am on the Friday before. We charge 50% of the total charge for any cancellation after the 10:00am cut-off.

When and where do I pick up my order?

  • Pickups are available Monday through Sunday during Miles Farmers Market Hours: 9:00am-5:30pm. Please note that the store closes promptly at 6:00pm, so plan to pick up your order no later than 5:30pm.
  • Park your car in one of the regular spaces in our parking lot. Come inside and go to the head cashier’s desk for customer service. Provide your name and advise that you are picking up a catering order. The cashier will page our team to bring your order up front to you. Since the order is already paid for, you will just need to sign the invoice. We will assist you in taking your order to parcel pick up so you can retrieve your vehicle and pull around for load out.

How is the food going to be presented?

Our platters are presented on clear plastic trays. Cold salads are packed in black bowls, with clear lids, with plastic tongs and serving spoons.

Hot foods are packaged in full size and ½ size foil pans and stacked in cardboard carrying boxes for transport.

Serving utensils like large spoons, tongs, and pie cutters are complimentary upon request.

Personal utensils are not included, however we can provide individual service setups (heavy duty plastic plate, fork, knife, napkin) for $1.50 each.

Is your food served at room temperature or hot?

  • Many of our menu items are designed to be served at room temperature.
  • We do not provide chafing dish/burner setups at this time.
  • If you would like to rent an insulated hot box to keep food hot before service, there is a $25 rental fee per box, and a refundable $200 deposit for each box. Boxes must be returned by 12:00pm the next day. There is an additional $100 fee if you require our team to come back and retrieve the box(es).